Refund Policy and Return Policy

Refund Policy

Refunds are processed back to the original method of payment within 48 hours of any product being returned. Please allow additional time for your bank to process the return.

Shipping Rates

We ship all packages using the United States Post Office (USPS).

Domestic (USA) Rates – Flat $4.95 and free for all orders over $59.

International Rates - Rates will vary depending on weight and start at $14.95.

Return Policy

All refills we will refund 100% once returned to us.

Ink Bottles and Ink Cartridges are non-returnable unless there is an error in the listing or we give approval. All monitors show colors differently so we ask that you only use the color pictured as a reference.

Defective product will be replaced by us within 30 days, after 30 days this will fall under the manufacturer’s warranty and service will be provided directly by the manufacturer.

All other items may be subject to restocking fees up to 25%, plus the original cost of shipping that we incurred getting the product to you. Shipping the item(s) back is the responsibility of the customer.

You must inquire before making any return so we may better assist you. We are very helpful and want to make things right.

Please email us at service@pensavings.com.